be22 Privacy Policy

1 Information We Collect

When you register for and use the be22 platform, we collect certain personal information to enable us to provide our services, comply with our legal obligations, and deliver a safe and responsible gaming environment for players across Bangladesh. The categories of data we collect are described below.

1.1 Registration Data

When you create a be22 account, we collect your full legal name, date of birth, residential address in Bangladesh, and a valid mobile phone number. We require this information to verify your identity, confirm that you meet the minimum age requirement of 18 years, and establish your account profile.

1.2 Financial and Payment Data

To process deposits and withdrawals, we collect information relating to the payment methods you use on the platform. This may include your bKash account number, Nagad wallet number, Rocket or Upay account reference, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or any other linked bank. We do not store full card numbers for Visa or Mastercard transactions — card data is handled by our PCI-DSS compliant payment processing partners.

1.3 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) process, we may collect copies of your Bangladesh National Identity Card (NID), passport, or driving licence, together with supporting documents such as a utility bill confirming your registered address. These documents are collected to verify your age, identity, and residential address in compliance with our obligations.

1.4 Technical and Usage Data

When you access the be22 platform — whether via desktop browser, mobile browser, or the be22 mobile application — we automatically collect certain technical information. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, games played, wagers placed, and in-platform navigation patterns. This data is used to maintain platform security, detect fraudulent activity, and improve the overall user experience.

1.5 Communication Data

When you contact be22 support via live chat, email, or WhatsApp, we retain records of those communications. This includes chat transcripts, email correspondence, and any documentation you submit during a support interaction. These records are used for quality assurance, dispute resolution, and to provide consistent service across all support channels.

1.6 Summary of Data Categories

2 How We Use Your Data

be22 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis to do so — which may be the performance of a contract with you, compliance with a legal obligation, our legitimate business interests, or your explicit consent.

• Account Management: To create, maintain, and administer your be22 player account, including processing your login credentials and account preferences.
• Age and Identity Verification: To confirm that you are at least 18 years of age and that the personal details you have provided are accurate and genuine, in accordance with responsible gaming requirements.
• Transaction Processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and linked bank accounts — including confirming the ownership of the payment method to prevent fraud and money laundering.
• Bonus and Promotion Delivery: To assess your eligibility for bonuses and promotional offers, apply bonus credits to your account, and monitor wagering activity in relation to applicable bonus terms.
• Platform Security and Fraud Prevention: To monitor account activity for signs of fraudulent behaviour, collusion, bonus abuse, account sharing, or any other activity that violates be22's Terms & Conditions. Automated fraud detection systems analyse technical data such as IP address and device fingerprints for this purpose.
• Responsible Gaming Compliance: To administer responsible gaming tools on your account — including deposit limits, session reminders, time-out periods, and self-exclusion — and to identify patterns of play that may indicate potential problem gambling behaviour.
• Customer Support: To respond to your support queries and complaints, investigate disputes, and maintain a record of communications for quality and training purposes.
• Marketing Communications: Where you have provided consent, to send you relevant promotional communications about be22 offers, seasonal events (such as BPL promotions or Eid special bonuses), and new game launches. You may withdraw consent to marketing communications at any time by contacting our support team.
• Platform Improvement: To analyse aggregated usage data and player behaviour patterns to improve the design, functionality, and game selection of the be22 platform.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

3 Sharing and Disclosure

be22 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. However, we may share your data with the following categories of third parties where necessary to deliver our services or comply with our obligations:

3.1 Payment Processing Partners

To process your financial transactions, we share relevant payment information with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as card payment processors for Visa and Mastercard transactions. These partners are bound by their own privacy obligations and process your data solely for the purpose of completing the transaction.

3.2 Game Software Providers

The casino games and live dealer tables on the be22 platform are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive limited technical data — such as session tokens and game round identifiers — necessary to deliver the game experience. They do not receive your full personal profile or payment details.

3.3 Identity Verification Services

To conduct KYC verification, be22 may share your submitted identity documents with accredited identity verification service providers. These providers use your documents solely for the purpose of confirming your identity and age on be22's behalf, and are contractually prohibited from using your data for any other purpose.

3.4 Legal and Regulatory Disclosure

be22 may disclose your personal data to relevant authorities where required to do so by law, court order, or in response to a lawful request from a regulatory body or law enforcement agency. In such cases, be22 will disclose only the minimum amount of data required to satisfy the legal obligation.

4 Cookies and Tracking

be22 uses cookies and similar tracking technologies on its website and mobile platform to enable core functionality, improve performance, and where applicable, to support relevant marketing. The types of cookies used by be22 are described below.

4.1 Essential Cookies

These cookies are strictly necessary for the be22 platform to function. They manage your login session, maintain your account authentication state, remember your language and currency display preferences, and support secure financial transactions. Essential cookies cannot be disabled without impairing the functionality of the platform.

4.2 Performance and Analytics Cookies

These cookies collect anonymised or aggregated data about how players use the be22 platform — including which pages are visited most frequently, how long sessions typically last, and where players encounter errors. This data is used exclusively to improve platform performance and user experience. No individually identifiable personal data is transmitted through performance cookies.

4.3 Functional Cookies

Functional cookies remember your personal preferences on the be22 platform — such as your preferred game lobby view, your display settings, and whether you have previously dismissed certain informational notices. These cookies improve the continuity of your experience across sessions.

4.4 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and the default Android and iOS browsers commonly used by players in Dhaka, Chittagong, and across Bangladesh — allow you to review, block, or delete cookies. Please note that disabling essential cookies will affect the functionality of the be22 platform and may prevent you from logging in or completing transactions.

5 Data Retention

be22 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

When the applicable retention period expires, be22 securely deletes or anonymises your personal data so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, it may continue to be used for aggregated statistical analysis without identifying you personally.

Dormant accounts — those with no login activity for 12 or more consecutive months — are subject to a separate dormancy review process. be22 will attempt to contact you at your registered mobile number before taking any action on a dormant account. Any real-money balance held in a dormant account remains yours and will not be forfeited without lawful basis.

6 Your Privacy Rights

As a player on the be22 platform, you hold a number of rights in relation to your personal data. be22 is committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You have the right to request a copy of the personal data be22 holds about you. Requests will be fulfilled within a reasonable timeframe from receipt of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly within the be22 platform settings.
• Right to Erasure: In certain circumstances, you have the right to request that be22 deletes your personal data — sometimes referred to as the "right to be forgotten". This right is subject to limitations where be22 is required to retain data to comply with legal obligations or to defend against legal claims.
• Right to Restrict Processing: You may request that be22 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for the purpose of transferring it to another service provider.
• Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes. Once you object, be22 will cease sending you marketing communications immediately.
• Right to Withdraw Consent: Where be22 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via the 24/7 live chat channel available inside the be22 platform, or by sending a written request to support at be22.im. We may need to verify your identity before processing your request to protect your data from unauthorised access.

7 Data Security

be22 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes the following safeguards:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and the be22 platform is protected by industry-standard SSL/TLS encryption. This applies to all login sessions, financial transactions, and data submissions made on the platform.
• Data Encryption at Rest: Sensitive personal data stored on be22's servers — including identity documents, financial records, and account credentials — is encrypted at rest using modern encryption standards.
• Access Controls: Access to player personal data within be22's operational environment is strictly limited to staff members who require it to perform their specific job functions. Role-based access controls and audit logging are applied to all systems that handle player data.
• Two-Step Verification (2SV): Players are strongly encouraged to enable two-step verification on their be22 accounts, which adds a layer of protection against unauthorised login attempts by requiring a one-time code delivered to your registered mobile number in Bangladesh.
• Penetration Testing and Security Audits: be22's platform undergoes regular security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, be22 will notify affected players without undue delay, providing a clear description of the nature of the incident, the data involved, and the steps being taken to address it.

While be22 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security against all threats. You play an important role in protecting your own account by choosing a strong, unique password, enabling 2SV, and ensuring that you do not share your login credentials with any third party.

8 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about the way be22 has handled your personal data, you may contact us through any of the following channels:

• Live Chat: Available 24/7 inside the be22 platform — the fastest route for urgent privacy queries.
• Email: Send a written privacy request to support at be22.im — please include "Privacy Request" in the subject line to ensure your message is routed to the correct team.
• WhatsApp: The WhatsApp support number is displayed to verified players following login to the be22 platform.

be22 takes all privacy concerns seriously and commits to investigating and responding to every formal complaint within 5 business days. Where a complaint relates to a data security incident or a potential breach of your privacy rights, our response will be expedited.

This Privacy Policy was last reviewed and updated in January 2026. be22 reserves the right to amend this policy at any time. Where material changes are made, we will notify registered players via their registered mobile number or through a notice displayed prominently within the be22 platform. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.