be22 Responsible Gaming

1 Our Commitment to Safe Play

At be22, responsible gaming is not an afterthought — it is a foundational principle that shapes how we design, operate, and evolve our platform. We genuinely believe that the best gaming experiences are those grounded in enjoyment, entertainment, and personal control. For our players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — we are committed to providing a safe environment where gambling remains a leisure activity, never a source of financial stress or personal harm.

Online casino games and sports betting, including cricket wagering and Fortune Bingo, carry an inherent element of chance. The house edge is a mathematical reality on every game. This means that over time, most players will lose more than they win — and that is perfectly normal. The goal of playing on be22 should be the entertainment value of the experience, not the expectation of financial gain. If you find yourself chasing losses, increasing stakes to recover deficits, or feeling anxious when you are not playing, these are signs that your relationship with gambling may need attention.

be22 has invested in a suite of practical tools — deposit limits, time-out periods, session reminders, and self-exclusion options — to give every player direct control over their own activity. This page describes each of those tools, how to activate them, and where to turn for independent support if you need it. We encourage all players to read this page carefully and to use these tools proactively, not only in moments of crisis.

2 18+ Age Restriction

Access to the be22 platform is strictly limited to individuals who are 18 years of age or older. This policy applies equally to all players regardless of their location within Bangladesh — whether they are accessing be22 from a desktop in Dhaka, a mobile device in Khulna, or a tablet in Cox's Bazar.

All new player registrations are subject to age verification as part of our standard Know Your Customer (KYC) process. be22 may request a copy of your Bangladesh National Identity Card (NID) or passport at any point during the registration process or at a later stage to confirm that you meet the minimum age requirement. Accounts where age verification cannot be completed will have withdrawals suspended until the check is resolved.

Protecting Younger People

If you share a device — a family smartphone, a household laptop, or a shared computer — with individuals under the age of 18, we strongly encourage you to take the following precautions:

• Always log out of your be22 account when you finish a session, especially on shared devices.
• Enable a strong, unique password on your be22 account and never share your login credentials with anyone.
• Use device-level parental control software to restrict access to gambling-related websites on devices accessible to minors.
• Keep your registered mobile number — used for two-step verification — private and secure.

3 Player Safety Tools

be22 provides a comprehensive range of account-level tools that give you direct, immediate control over your gambling activity. These tools are accessible from within the account settings section of the platform and take effect as described below. No tool requires approval from be22 staff — you apply them yourself, instantly.

4 Deposit and Spending Limits

Deposit limits are one of the most effective tools available for maintaining control of your gambling budget. be22 recommends that every player set a deposit limit when they first open their account — treating it as a standard part of the account setup process rather than a measure reserved for times of difficulty.

How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit from the account settings section of the be22 platform. The limit defines the maximum cumulative amount you may deposit into your be22 account within the chosen time window. For example, if you set a daily deposit limit of ৳2,000, you will be unable to deposit any further funds on that calendar day once the limit is reached — regardless of whether those funds were deposited in a single transaction or spread across multiple bKash, Nagad, or bank transfers.

Recommended Starting Limits for Bangladesh Players

There is no universally correct limit — it depends entirely on your personal financial situation and your reasons for playing. A useful starting principle is to treat gambling as an entertainment expense comparable to a cinema trip or a restaurant meal. The table below provides illustrative example ranges only; your limit should reflect your own budget and circumstances:

These are illustrative figures only. Never deposit money that you cannot afford to lose. Gambling with funds earmarked for essential expenses — rent, food, tuition fees, utility bills — is a significant warning sign that your gambling activity may be becoming problematic.

Loss Limits

In addition to deposit limits, be22 offers loss limits that cap the total amount you can lose within a defined period. Where a player has set both a deposit limit and a loss limit, the more restrictive of the two applies at any given point in the session.

5 Self-Exclusion and Time-Out

If you feel that your gambling has stopped being a source of entertainment and is beginning to cause concern — whether financial, emotional, or social — be22 offers two levels of voluntary account suspension: a short-term Time-Out and a longer-term Self-Exclusion.

Time-Out

A Time-Out is a temporary suspension of your be22 account, available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out:

• You will not be able to log in to your be22 account.
• No deposits can be made and no bets can be placed.
• Any pending withdrawal requests will continue to be processed.
• Your account balance is preserved and will be available when the Time-Out expires.
• be22 will suppress all marketing communications to your registered mobile number for the duration of the Time-Out.

A Time-Out is ideal for players who want a structured break without fully closing their account. To activate a Time-Out, navigate to the Responsible Gaming section within your account settings, or contact our 24/7 live chat support team who can apply it immediately on your behalf.

Self-Exclusion

Self-Exclusion is a more serious commitment, designed for players who believe they need a significant period away from gambling. When you self-exclude from be22:

• Your account is suspended for a minimum period of 6 months.
• The exclusion cannot be reversed or shortened during the minimum exclusion period, regardless of circumstance.
• All marketing communications are permanently suppressed for the duration of the exclusion and for a further 5 years after reactivation.
• Any real-money balance held at the time of self-exclusion will be available for withdrawal; be22 support will assist with this process.
• After the minimum exclusion period expires, your account will not automatically reactivate — you must contact support to request reinstatement, and a 24-hour reflection period applies.

How to Activate Self-Exclusion or Time-Out

Both tools are accessible directly in the Responsible Gaming section of your be22 account settings. Alternatively, you can contact our 24/7 live chat team or email support at be22.im with the subject line "Self-Exclusion Request" — include your registered mobile number and your preferred exclusion period. Our team will action the request immediately and confirm via return message.

6 Recognising Problem Gambling

Problem gambling affects a small but significant proportion of players on any online gaming platform. It does not discriminate by income, education, or background — it can affect anyone. The earlier it is recognised, the easier it is to address. The following self-assessment questions are designed to help you honestly evaluate your relationship with gambling.

Ask yourself whether any of the following statements feel true for you:

If you answered "yes" to two or more of these questions, it may be worth taking a break, setting tighter limits on your account, or speaking with a support organisation. This is not a clinical diagnosis — it is an invitation to reflect honestly. There is no shame in recognising that gambling has become more than entertainment. Seeking help is a sign of strength, not weakness.

7 Support and Help Resources

If you are concerned about your gambling — or about the gambling behaviour of someone you care about — there are organisations and resources that offer free, confidential support. Reaching out is the most important step, and help is available regardless of how serious the situation may feel.

Talking to Someone You Trust

Often the first and most powerful step is simply talking to someone you trust — a family member, a close friend, or a community leader. Across Bangladesh, conversations about financial and emotional wellbeing are increasingly understood as signs of responsibility and maturity, not weakness. If direct conversation feels difficult, consider writing a message or seeking guidance from a religious or community counsellor you respect.

Professional and Mental Health Support

If gambling-related stress is affecting your mental health, your relationship, or your livelihood, professional counselling is available. Mental health services in Bangladesh have expanded significantly in recent years, with organisations in Dhaka, Chittagong, Sylhet, and other major cities offering affordable counselling and support. Your GP or local health centre can provide a referral.

Financial Counselling

If gambling has led to financial difficulties — debt, missed bill payments, or borrowing — a financial counsellor can help you create a structured repayment plan and regain control of your finances. Many banks including Dutch-Bangla Bank, BRAC Bank, and City Bank offer customer support services that can assist with account management during periods of financial difficulty.

Blocking and Filtering Software

Third-party website filtering tools can be installed on your device to block access to gambling websites entirely — providing an additional technical barrier that complements be22's own self-exclusion tools. This can be particularly useful if you are supporting a family member who is struggling with gambling behaviour. Popular filtering applications are available for Android, iOS, and desktop operating systems commonly used by players in Bangladesh.

8 Contact be22 Support

If you need to activate responsible gaming tools, discuss your account, or simply speak to someone about your gambling, the be22 support team is available around the clock. We treat all responsible gaming enquiries with the highest level of care, confidentiality, and sensitivity.

• 24/7 Live Chat: The fastest way to reach us — available at all times inside the be22 platform, including during Bangladesh public holidays and during major sporting events like BPL and T20 World Cup tournaments.
• Email: Send your message to support at be22.im with "Responsible Gaming" in the subject line. We aim to respond within 2 hours for responsible gaming enquiries.
• WhatsApp: Your WhatsApp support number is displayed inside the platform once you are logged in to your verified account.

Our responsible gaming team members receive dedicated training in recognising and responding to gambling-related distress. You do not need to frame your message in any particular way — just reach out, and we will listen and help.

This Responsible Gaming page was last reviewed in January 2026. be22 commits to reviewing and updating these guidelines at least annually, and immediately following any significant change to the responsible gaming tools available on the platform.